As online marketing continues to ramp up, consumers’ expectations are also rising alongside it, and that includes the expectations of round-the-clock support from brands on Social Media.
This is where chatbots on Facebook Messenger and other platforms come in, providing an automated, 24-hour solution to customer engagement.
Some facts to consider:
- Chatbots can be pre-scripted to answer a wide range of questions, and politely respond when faced with an inquiry they can’t answer.
- Consumers expect exceptional customer service on their own time and chatbots make life even easier for those who use them.
- There are 1.4 billion monthly active users on Facebook Messenger. Using chatbots to serve this massive market only makes sense for your business. (Steve Mullen, 2017).
Step into this new way to interact that’s being used by hundreds of companies of all sizes!
At DM Agency we implement well-scripted chatbots to increase engagement, leads and efficiency in customer service and overall brand perception.
We design chatbots with personalized 24/7 virtual assistance, that understand your customers or prospects needs and questions, making each chat experience a positive visit to your Facebook page. And it can also be integrated to your website! That means that if someone has found you -for instance- on Google and is browsing your website, he can start interacting with your chatbot without going to your Facebook page.
Even on a very low budget, a chatbot can be developed for your business in a few hours.
If you want to learn more about this amazing tool, please contact us!